Terms and Conditions
Total Eviction Ltd
Effective from 2021 to present
These Terms and Conditions (“Terms”) govern all services provided by Total Eviction Ltd (“we”, “us”, “our”) to our clients (“you”, “the client”). By instructing us or purchasing any of our packages, you agree to be bound by these Terms in full.
Our services are offered strictly on the basis of these Terms. No other terms or conditions, whether express or implied, shall apply unless agreed in writing by a director of Total Eviction Ltd.
Total Eviction Ltd provides landlord legal and eviction support services, including but not limited to the preparation and service of possession notices, court documentation, and bailiff enforcement requests.
Each of our service packages (Package 1, Package 2, and Package 3 – the Guaranteed Eviction Package) includes specific features and limitations as described on our website or in our service literature.
Services are provided on a fixed-fee basis unless otherwise stated. Court fees and disbursements are always payable by you directly to the relevant authority or court.
Our fixed-fee packages apply only to uncontested cases. Should your matter become contested or defended, you may:
(a) respond to the defence yourself at no additional cost; or
(b) instruct Total Eviction Ltd to prepare a professional reply to the defence for a fixed fee of £500.
Proof of Work Clause
Work is deemed delivered when any of the following occur:
This protects against false claims of “no service provided”.
You agree to provide all information, evidence, and documentation necessary for us to perform our services accurately.
You confirm that all information and documents supplied are true, complete, and legally compliant.
Any delays or failures resulting from incomplete or inaccurate information are not the responsibility of Total Eviction Ltd.
The client acknowledges that failure to provide required documents, evidence, or truthful information may prevent us from completing the service, and does not constitute grounds for a refund or chargeback.
Any attempt to retrospectively claim non-delivery when work has been completed will be treated as fraudulent misrepresentation.
The Guaranteed Eviction Package is conditional upon full disclosure of all relevant documentation and compliance with applicable housing legislation, including the Housing Act 1988 and associated statutory requirements.
The guarantee applies only where:
(a) all prescribed legal documents (tenancy agreement, deposit protection certificate, EPC, gas safety certificate, and the How to Rent guide) were properly issued prior to occupation; and
(b) all legal requirements under the Housing Act 1988 and related legislation were fully complied with.
The guarantee becomes void if any required document is missing, defective, or incorrectly issued, or where statutory procedure has not been followed. In such cases, Total Eviction Ltd will continue to assist through alternate legal means but without any guaranteed outcome.
The guarantee does not apply where the client has withheld or misrepresented key information, where the tenancy or property is non-compliant with housing law, or where the court dismisses or adjourns the claim due to factors outside our control.
Where the guarantee becomes void, Total Eviction Ltd will still continue to provide service to seek the most effective legal outcome, but no guarantee of eviction can be offered. You will have one opportunity to seek possession at court.
Court fees are always payable separately and are not included under any circumstances.
Court fees are always payable directly by the client.
The standard County Court possession fee is £404 (payable if the tenant fails to vacate after service of the Section 8 or Section 21 notice).
If bailiff enforcement is required, the County Court Bailiff fee is £148, payable directly to the court.
No refunds will be issued once work has commenced, notices have been served, or documents have been prepared.
You are entitled to a 48-hour cooling-off period from the time of payment. After this period:
(a) If work has not begun, a £50 administration fee applies;
(b) If work has commenced, a cancellation fee equal to 50% of the order value applies.
Once any notice, eviction related document, or possession order has been drafted, no refunds are available.
Refunds are not available where a client changes their mind or fails to cooperate with the process.
All payments are final once work has commenced, including but not limited to: reviewing documents, providing advice, preparing notices, drafting possession claims, or opening the client’s file.
The client acknowledges that digital work, consultancy, legal preparation, and document drafting are exempt from cancellation once performed, under Regulation 36(1)(a) of the Consumer Contracts Regulations 2013.
Attempted chargebacks or payment disputes made after work has begun will be treated as a breach of contract.
Where a chargeback is attempted, Total Eviction Ltd will provide the payment provider with:
If a chargeback is raised without valid legal grounds, the client agrees to:
Total Eviction Ltd will take legal action against chargebacks deemed malicious, vexatious, or fraudulent in nature.
No refunds are provided where the client changes their mind, becomes unresponsive, refuses to continue the legal process, fails to provide required documents, or acts against legal advice.
By engaging our services, making payment or submitting any form, you acknowledge and agree that once work has commenced, you waive any right to raise a chargeback or payment dispute for services delivered, started, or prepared. This waiver is in accordance with Regulation 36(1)(a) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Our fixed-fee services apply to uncontested matters only. If a case becomes contested or defended, you may:
(a) respond yourself at no cost; or
(b) instruct Total Eviction Ltd to respond for a fixed fee of £500.
The most efficient way to work with Total Eviction Ltd is via email.
Phone support is available exclusively to clients who purchase the Guaranteed Eviction Package. Clients under Packages 1 and 2 are not entitled to phone support.
Phone support may be added as an upgrade if requested.
Total Eviction Ltd accepts no liability for delays, losses, or costs arising from incomplete or inaccurate client information, changes in legislation, or court processing times.
Our liability is strictly limited to the total amount paid by the client for the specific service.
We are not liable for indirect, consequential, or incidental losses, including loss of rent, time, or opportunity.
We are not liable for any loss arising from a client’s failure to provide accurate documentation, follow legal advice, or cooperate with the eviction process.
We handle all client data in accordance with the UK GDPR and the Data Protection Act 2018.
Information is shared only with courts, legal representatives, and relevant third parties as required to perform our services.
Where instalment payments are permitted, a £50 administration fee applies to set up the schedule.
If payments are missed, all work will be paused until the account is up to date. Payments overdue by more than 14 days incur an additional £50 fee.
When a hearing date is issued, the final payment must be made no later than 14 days before the hearing to allow preparation of the case. Failure to pay will incur a £50 administration fee.
If payment is not made within 7 days of the hearing, no representation will be provided and no refund will be issued.
Chargeback and Non-Payment Clause
Missed payments, chargebacks, or reversed transactions will immediately pause all work.
If a payment is reversed after work has started, the outstanding balance becomes due in full and may be pursued via debt recovery.
If a payment is reversed or disputed after Start of Work, the outstanding balance remains payable. Relevant records may be provided to payment providers. Bad-faith disputes may be pursued as civil debt and reasonable recovery costs may be sought.
By providing payment details and/or making a payment for the Services, you authorise us to charge the same payment method for any sums that become properly due under this Agreement, including outstanding fees, instalments, additional work authorised by you, charges arising from payment reversal, and reasonable recovery costs, provided we give you prior notice and an itemised breakdown. This authority continues until all amounts due are paid. Where an amount is in genuine dispute, we will not process an additional charge unless and until the dispute is resolved.
Clients who fail to respond to correspondence, calls, or emails will be considered non-responsive.
We will monitor the case for 90 days from the last client communication. After 90 days, the case will be closed with no refund.
To reopen a closed case, a £500 administration fee applies.
A client becoming non-responsive does not entitle them to a refund or chargeback. Work carried out up to the point of non-contact remains payable in full.
Total Eviction Ltd operates a strict zero-tolerance policy toward abusive, threatening, or inappropriate behaviour.
One formal warning will be issued. If the behaviour continues, we may terminate the client relationship immediately, close the case, and withdraw all services with no refund.
This policy is enforced under the Protection from Harassment Act 1997 and the Health and Safety at Work etc. Act 1974. Where necessary, evidence may be provided to police or regulatory authorities.
Fraud Prevention Addition
Abusive behaviour includes, but is not limited to, attempting to obtain services and then raising a false chargeback, dispute, or allegation to avoid payment.
Where such conduct occurs, we reserve the right to terminate services immediately and pursue recovery of all fees.
Refusing to digitally sign documents that have been correctly prepared and delivered is not acceptable. You may only withhold a signature where you have identified a genuine error and notified us of it in writing via email.
Once a document has been generated and sent to you for signature, you have 7 days to sign it. If you fail to do so, your case will be paused and work will not resume. You will not be entitled to a refund as per the clauses above.
If 30 days pass without signing the document sent to you — including but not limited to a Notice, Possession Order, Rent Schedule, or any other document — your case will be closed and a £500 fee will apply to reopen it.
Should you independently negotiate a deal or private arrangement with your tenant — including but not limited to payment arrangements, leaving dates, rent contributions, or any agreement that stops the eviction process — this is done entirely at your own risk.
If you choose not to complete the eviction process that you instructed us to fulfil for you:
Attempting to negotiate privately with the tenant and then requesting a refund, cancellation, or raising a chargeback is considered fraudulent behaviour, because:
This behaviour falls directly under the fraudulent and abusive conduct described in Section 3, Section 6, and Section 13.
Where such behaviour occurs, we reserve the right to:
These Terms are governed by the laws of England and Wales.
Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
By submitting any form, calling us, instructing our services, or making payment, you confirm that you have read, understood, and agreed to these Terms in full.
By checking the T&C’s confirmation box on any form, paying us for services, or receiving work from us you:
• accept these Terms & Conditions
• consent to immediate commencement of work
• waive cancellation rights once work begins
• agree not to raise a chargeback once work has started
Complaints must be submitted via email to info@totaleviction.co.uk.
Include your full name, case reference, and details of the issue. Anonymous or non-email complaints will not be processed.
We will acknowledge complaints within 7 working days and issue a full written response within 28 days.
During the complaints process, all case work may be suspended until the matter is resolved.
